Privacy Policy & Data Protection

Still Have Questions?

Our team is happy to assist you with any questions about trekking tours, bookings, travel planning, or custom adventures — quickly, personally, and reliably.

E-Mail

You can reach us anytime by email — we usually respond within one business day.

Phone

For urgent or more complex questions, our team is available by phone.

Legal Basis: Ley N° 29733 (Peru) | DS N° 003-2013-JUS | DSGVO-Referenz | Ley N° 32392 Art. 33

Purpose of this Policy

This Policy explains how Pachamama Expeditions Travel E.I.R.L. protects and processes the personal data of customers, travelers, suppliers, tour operators, travel agencies, and employees – from the moment this data is collected through physical or digital channels. We are committed to protecting the confidentiality, integrity, and availability of our users’ personal data.

Controller / Data Controller

Company	Pachamama Expeditions Travel E.I.R.L.
RUC	20615623068
Address	APV Jardines del Inka, PJ Chihuanhuay S/N, Cusco, Perú
Privacy Email	info@pachamamaexpeditions.com (Subject: PERSONAL DATA)
Phone / WhatsApp	+51 978 651 379 \| +51 954 178 797

Your Privacy Rights

The holder of personal data may exercise the following rights at any time:

Right of Access: Find out which data is processed and obtain a copy.
Right of Rectification: Update, correct, or rectify personal data.
Right to Object: Object to the processing of personal data.
Right to Erasure: Request deletion of the data, where legally applicable.
Right to Restriction: Request restriction of data processing.
Right to Data Portability: Receive data in a machine-readable format.
Right not to be subject to automated decisions.

Response Times

Right / Request	Maximum Response Time
Right of Access	5 business days from submission
Right of Access to Data	20 business days from submission
Rectification, Erasure, or Objection	10 business days from submission

These deadlines may be extended once, by an equal period of time, if justified by the circumstances.

Personal Data Processed

Basic identification data: name, passport, ID document, gender, age.
Contact information: phone number, email address, country of residence.
Tourism data: reservations, tours, hotels, transport.
Third-party data: If you provide data of third parties, you are responsible for obtaining their consent.

Legal Basis for Processing

We process personal data when: (a) you have given explicit consent; (b) processing is necessary to provide the booked tourism services; (c) legal, administrative, or tax obligations require it.

Data Security

Confidentiality: Access to personal data restricted exclusively to authorized personnel.
Integrity: Measures to prevent unauthorized alteration or manipulation.
Availability: Data managed so that legitimate access is ensured.
Organizational Controls: Internal policies to support data protection.

Data Storage

Personal data is stored for as long as a contractual relationship exists, as legally required, or until you request its deletion.

Contact for Privacy Requests

Email: info@pachamamaexpeditions.com | Subject: “PERSONAL DATA”

Address: APV Jardines del Inka, PJ Chihuanhuay S/N, Cusco, Perú